Privacy policy

01Scope and contact

NEBABNA connects Eritrean authors and readers. This policy covers the public website, the NEBABNA app and support requests sent to our team. For a question or request about your personal information, use Contact us and choose Privacy or data request.

02Website visits and preferences

You can browse the public website without an account. It has no checkout and does not accept manuscript uploads. Its public pages do not add advertising trackers or visitor-analytics scripts. Website and help searches run in your browser; their search terms are not sent to our team.

Your browser may remember the language you choose on this device. You can clear that preference through Privacy choices or your browser settings. The hosting service receives technical request information, including IP addresses and browser details, to deliver the site and maintain security.

03Contact forms and support cases

When you submit the contact form, your name, email address, selected topic and message are sent to NEBABNA and stored as a support case. Authorized staff can review the case, add internal notes, assign it and record its resolution. We use this information to respond, investigate problems and maintain a record of the assistance provided.

A case reference confirms that your message was recorded; it is not a promise of an immediate reply. Do not send passwords, verification codes, complete payment-card numbers or private manuscripts in the form. Email messages are also processed by the email providers used to send and receive them.

04App and publishing information

Account information includes your email, account identifier, sign-in records and profile details you provide. Publishing information can include an author or publisher profile, biography, profile image, country, book details, covers, submitted files and evidence of publishing rights. Approved profiles and book listings can be public; unpublished files and private account details are subject to access controls.

Book-access and purchase records can include book and store-product identifiers, transaction references, verification results, refunds and the account entitled to read a title. Publisher accounting can include proceeds, commission calculations, payout details and transfer references. Store and payout providers handle the payment credentials required for their services.

Reading position, preferences, bookmarks and highlights are currently stored on your device. They are separate from the account records that establish access to your books and may be lost when local app data is cleared.

05Why information is used

We use the relevant information to operate accounts, review submissions, display approved content, provide authorized reading access, verify purchases, administer publisher finances, resolve support cases and protect the service. Where applicable law requires a legal basis, these activities may rely on providing the requested service, legal obligations, or legitimate interests in security and support. Where an activity requires consent, we seek it for that activity.

06Providers and disclosures

NEBABNA uses Supabase for authentication, database and file storage; Hostinger for website hosting; Apple for App Store downloads and Apple-billed purchases; and email and payout providers for their respective services. If you choose a supported social sign-in, that sign-in provider also processes information under its own policy. Authorized staff receive access appropriate to their responsibilities.

We may disclose relevant information to meet a legal obligation, respond to valid legal process, address fraud or rights concerns, or protect people and the service. Public author profiles and approved listings are intended to be seen by readers. Providers may process data in countries other than yours; contact us for information about the providers and safeguards relevant to your request.

07Retention and deletion

Information is retained for the relevant service purpose and for necessary accounting, security, dispute-resolution and legal records. Support records help us follow up and understand earlier assistance. Retention depends on the record, the purpose and applicable obligations; there is no single period for every category.

Account deletion removes or anonymizes account-related personal information through the app’s deletion process. Some transaction, publication, accounting, security or legal records may still need to be kept. Published material and existing readers’ access require separate handling. Removing the app alone does not delete your account. See Delete account for the available steps.

08Your choices and rights

Depending on applicable law, you may request access, correction, deletion or a copy of your personal information, or object to or restrict certain processing. Where processing depends on consent, you can withdraw that consent without changing the lawfulness of earlier processing. You may also complain to the relevant data-protection authority.

Send requests through Contact us. We may need to verify ownership before disclosing or changing account information. Start with your account email and the request; do not include a password or identity document. We will explain any further information needed and any lawful limits that apply.

09Security and younger users

We use authentication and access controls to protect private information. No internet service can guarantee absolute security. Contact us promptly if you believe an account or message has been exposed. NEBABNA is not specifically directed at children; parents or guardians can contact us about a child’s information or access.

10Policy updates

We update this policy when relevant practices change. The date on this page identifies the published version. Where required, we provide additional notice or request consent for a material change.