HELP CENTER

A little help.
Then back to your book.

Find a clear answer about your account, reading, purchases, or publishing.

Getting started

What is NEBABNA?
NEBABNA is a digital reading platform connecting Eritrean authors and readers around the world. Discover books, build your library, and read in the mobile app.
Where can I download the app?
The official iOS download is available through the App Store button on this website. Apple shows device compatibility and availability in your region. We will add the Google Play link when the Android release is publicly available.
Can I buy books on this website?
Book discovery, purchases, and reading take place in the app. This website provides app downloads, publishing information, and support. It has no checkout.
Are audiobooks available?
NEBABNA’s digital-book focus includes eBooks and future audiobooks. The current release focuses on eBooks. Audiobooks will be announced when ready; no launch date is promised. We do not sell printed books on this website.

Your account

My verification email hasn’t arrived.
Check your spam or junk folder and confirm the email address you entered. Use the resend option in the app. If it still does not arrive, contact us from the email address associated with your account.
How do I reset my password?
Select Forgot password on the app’s sign-in screen, then follow the instructions in the reset email. Never share your password or verification codes with anyone, including support.
How do I delete my account?
Open Account in the app, then Security & sign-in, and choose Delete account. Read the consequences and confirm the request. If you cannot access your account, our account-deletion page explains how to request help.

Reading & purchases

I paid for a book but cannot open it.
Confirm you are signed in to the NEBABNA account used for the purchase, then check My Library and use Restore purchases if offered in your app version. If access is still missing, send the book title and your store transaction reference to support. Do not send payment-card details.
How do Apple refunds work?
For a purchase billed by Apple, request a refund through reportaproblem.apple.com. Apple reviews the request under its rules and applicable consumer law. A request does not guarantee approval. NEBABNA can help investigate book-access issues.
Do reading notes sync between devices?
Reading position, preferences, bookmarks, and highlights are currently stored on your device. They do not sync between devices and may be cleared when you sign out or remove the app. Your account’s book access is separate from these local notes.

Publishing

How do I publish my book?
Create an author or authorized publisher profile in the app, prepare your book details, cover, and manuscript, then submit for review. Read the publishing agreement first. Profile creation does not automatically publish a book.
What does the author receive?
The author share is 80% of confirmed net store proceeds. Store deductions, refunds, taxes, and reconciliation affect the net amount. Monthly payout processing is subject to received funds, verified payout details, and the applicable publishing agreement.
How do I report a book or copyright concern?
Choose Book or copyright report on the contact form. Include the book title, a clear description of the concern, and your relationship to the work. Send only information necessary for the report. Our team will review the case.

Still need a hand?

Send a message and keep your case reference for follow-up.

Contact us